Terms of Service

Who these terms cover

These terms apply when you hire us for project work, sign up for a monthly support retainer, or subscribe to StrataDASH. You accept them when you approve a quote, pay an invoice or start a subscription.

If you sign a separate written agreement with us, such as a district contract, that agreement controls where it differs from these terms.

Quotes

We quote project work in writing before work starts. Each quote describes the work, the price and the timeline. Work outside a quote needs a new or updated quote that you approve.

Invoices and payment

We send invoices from Zoho Books. Invoices are due Net 15, which means within 15 days of the invoice date, unless your quote says otherwise.

You can pay by ACH bank transfer or by card through Zoho Payments. Zoho Payments processes your payment. We don't store card or bank details.

Refunds and cancellations

Project work

Delivered work is non-refundable.

If a project is cancelled partway through, by you or by us, you pay for work completed to date, measured by hours worked at the quoted rate or by milestones finished, as your quote specifies. If you prepaid for work we haven't delivered, we refund that amount.

Monthly support retainers

You can cancel a retainer at any time by emailing pernell@ptoneyservices.com. Cancellation takes effect 30 days after we receive your email. We don't give refunds for partial months.

Annual subscriptions (StrataDASH)

StrataDASH is billed once a year and renews each year. To stop the next charge, cancel before your renewal date by emailing pernell@ptoneyservices.com.

You can get a full refund for the current term if you ask within the first 30 days of that term. After 30 days, the current term is non-refundable, and your access continues until the term ends.

How to cancel or request a refund

Email pernell@ptoneyservices.com with your name, your organization and your invoice number. We'll confirm by email. Approved refunds go back to your original payment method through Zoho Payments. We process approved refunds within 10 business days.

PlatePair

PlatePair is free on the App Store. The optional Pro upgrade is bought inside the app. Apple bills it through the App Store, and refunds are requested from Apple. The app's own terms at platepair.com/terms apply.

Ownership of work

When you've paid in full, you own the final deliverables we create for you under a quote. We keep the tools, code and know-how we use across projects, and you can use any that are part of your deliverables. StrataDASH and PlatePair remain ours. A subscription gives you the right to use the service, not to own it.

Your content

You're responsible for having the rights to any text, images, video or data you give us to use in your project.

Limits on liability

To the extent the law allows, our total liability for any claim related to our work or products is limited to the amount you paid us in the 12 months before the claim. We aren't liable for indirect losses, such as lost profits.

Changes to these terms

We may update these terms. When we do, we'll post the new version on this page with a new effective date. Changes don't apply to quotes you approved before the change. For subscriptions, changes apply starting with your next renewal.

Governing law and disputes

Nebraska law governs these terms. If you have a question or a dispute, email pernell@ptoneyservices.com first. We'll work with you to resolve it directly. If we can't, the state or federal courts in Sarpy County, Nebraska, will handle it.

Contact

PToney Services LLC, Papillion, Nebraska
Email: pernell@ptoneyservices.com
Or use the contact form.